Is it safe to buy on this website?
Yes, it is. We are part of an Australian company registered since 1992 and we guarantee that you will get your money back if for unforeseen circumstances we cannot ship your order.
Is it safe to give you my credit card details?
We will not have have access to your credit card details. All credit card payments are processed directly with the credit card provider. We also maintain the highest levels of security. Our website uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.
In which currency are the prices on this website?
Our prices are currently in Australian Dollars.
Which are your payment options?
We accept most major Credit Cards, PayPal, Afterpay, and some Crypto Currencies. You can pay by Credit Card from within PayPal even if you do not have a PayPal account. You may also pay by Afterpay on checkout (subject to approval by Afterpay).
Do you ship internationally?
We are currently shipping to Australia and other selected countries.
If we are not shipping to your country directly from our website, you should find that we most likely are shipping to your country on these marketplaces:
Order from OZeBuys on eBay.
Order from OZeBuys on Amazon.
Order from OZeBuys on Bonanza.
If we are not shipping to your country directly from our website, you should find that we most likely are shipping to your country on these marketplaces:
Order from OZeBuys on eBay.
Order from OZeBuys on Amazon.
Order from OZeBuys on Bonanza.
How much are your shipping charges?
Shipping prices vary according to item size, weight, and where it is being shipped to. A Shipping Calculator is available on the website cart. Add items to your cart and click “Calculate Shipping” to check the total shipping charges of the items in your cart to your shipping destination.
Is GST included in your prices?
We are an Australian business registered for GST in Australia (ABN 62 055 404 843) and our prices are inclusive of GST on orders shipped to addresses in Australia. On orders shipped to other countries, GST/VAT is not included and it becomes the responsibility of the Buyer. We recomment that you find out if GST/VAT applies to orders shipped from Australia to your country.
Do you include any price information inside your parcels?
No, we do not include invoices or price information inside shipments.
Can I have my order shipped to a different address?
Yes you can. When you check out your order you may enter a different shipping address on the checkout page.
Can I have the order shipped to a gift recipient?
Yes you can. When you check out your order you may enter the gift recipient’s shipping address on the checkout page to have the order delivered directly to the gift recipient.
Can I place an order by phone or by email?
Orders can only placed via our website because this is where our payment facilities are installed. We do not have payment facilities available outside of our website.
Do I have to register an account to order from you?
No, you do not. On the checkout page you may choose to create an account but that is optional. You may proceed to place orders as a guest and without having to create an account.
Why do you need my telephone number on checkout?
We only need your telephone number for the carrier or your local postal service. They may need your telephone number in case there is any difficulty with delivering your order. Please be assured that we will never phone you and we will never send any unsolicited marketing messages to your phone.
I have a coupon / voucher code. How do I use it?
If you have a Coupon or a Voucher then enter the Coupon or Voucher code on the Cart page or on the Checkout page and your discount will be automatically applied to your order.
Help! I registered an account but I forgot my password.
Just click on the “Lost your password?” link and then enter your username or your email address. An email will then be sent to your email address containing a link for you to create a new password of your choice.
How do I know that you received my order?
After you check out your order and process your payment the order placement is completed. You will receive an email shortly after that confirming that we have received your order.
What if I want to cancel or change my order?
Please contact us as soon as possible via the “Contact” tab on this website with details and with the order number that you want to cancel or amend. We cannot cancel or amend orders that have already been picked at the warehouse or orders that have already been shipped, but we will always do our very best to help every time we can.
What is your returns policy?
1. Returns are accepted within 30 days;
2. Return shipping is at Buyer’s expense;
3. You must contact us within 30 days and obtain a Return Authorization;
4. Items must be returned unopened/unused and still in original packaging;
5. Refunds cannot not be issued if items are returned opened and/or used;
6. Refunds cannot be issued for items that arrive damaged in transit;
7. A 10% re-stocking fee is deducted from refunds of returned items;
8. The original shipping charge is not refundable.
2. Return shipping is at Buyer’s expense;
3. You must contact us within 30 days and obtain a Return Authorization;
4. Items must be returned unopened/unused and still in original packaging;
5. Refunds cannot not be issued if items are returned opened and/or used;
6. Refunds cannot be issued for items that arrive damaged in transit;
7. A 10% re-stocking fee is deducted from refunds of returned items;
8. The original shipping charge is not refundable.
What are your Returns Terms & Conditions?
1. Returns are accepted within 30 days;
2. Return shipping is at Buyer’s expense;
3. You must contact us within 30 days and obtain a Return Authorization;
4. Items must be returned unopened/unused and still in original packaging;
5. Refunds cannot not be issued if items are returned opened and/or used;
6. Refunds cannot be issued for items that arrive damaged in transit;
7. A 10% re-stocking fee is deducted from refunds of returned items;
8. The original shipping charge is not refundable.
2. Return shipping is at Buyer’s expense;
3. You must contact us within 30 days and obtain a Return Authorization;
4. Items must be returned unopened/unused and still in original packaging;
5. Refunds cannot not be issued if items are returned opened and/or used;
6. Refunds cannot be issued for items that arrive damaged in transit;
7. A 10% re-stocking fee is deducted from refunds of returned items;
8. The original shipping charge is not refundable.
How do I return my order?
Please complete and submit the Return Request Form in the ‘Returns’ tab on this website. You will receive a response as soon as possible, usually within 24 hrs. If your order is eligible for return our response will also include your Return Authorization, the return address details and the terms and conditions of your return.
Where do I return my order to?
When you receive your Return Authorization it will also include the return address details. The return address is our original shipping address in Sydney, Australia.
Can I return my order in store?
We are an online business only and all returns must be shipped back either by post or other carrier of the Buyer’s choice.
When will I be refunded for my return?
Once we received your return, we will process it within 3 business days. If it was an Authorized Return and it meets the terms of your Return Authorization, a refund will then be applied promptly back into your credit card or your other original payment method. Refunds can only be issued after your return has been received and processed by our warehouse to verify that your return meets the terms of your Return Authorization. We will inform you once we receive and process your return.
What if my order is returned to sender?
If your order is returned to sender, we will inform you once we have received and processed the return. A refund will be applied within 3 business days back into your credit card or your other original payment method. A 10% re-stocking fee is deducted from refunds of orders that are returned to sender because of Customs, incorrect shipping address provided, unsuccessful delivery after delivery attempt, refused delivery, or any other delivery issue at the receiver’s end. The original shipping charge is not refundable.
Any other questions?
If your question was not listed here please contact us via the “Contact” tab on this website. We will reply as soon as possible and usually within 24 hours.