OZeBuys

Frequently Asked Questions

Is it safe to buy on this website?

Yes, it is absolutely safe.
OZeBuys.com is part of an Australian company registered since 1992 and we guarantee that you will get your money back if your order is ever not delivered.

Is it safe to give you my credit card details?

Yes it is.
All credit card payments are processed directly with the credit card provider.
We do not have access to your credit card details and we do not store your credit card details.
We also maintains the highest levels of security.
Our website uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.

In which currency are the prices on this website?

All prices on OZeBuys.com are in Australian dollars.
If you are ordering from another country where a different currency is used, when you pay for an order on our website the credit card online payment processor automatically converts the amount that you are paying into your local currency.

Which are your payment options?

We currently accept PayPal and most major credit cards.
You may pay by Credit Card within PayPal even if you do not have a PayPal account.

Do you ship internationally? And to which countries?

We ship most products to most countries worldwide.
There may be some countries that we cannot ship some products to because of international trade embargos that may be in place or because of difficulties with shipping logistics from certain warehouse locations to certain countries.
However, you will find that most products can ship to most countries worldwide.

How much are your shipping charges?

All products on OZeBuys.com are Shipped Free Worldwide.
There will be no additional shipping charges added to your cart on checkout.

Will I have to pay any GST / VAT or Import Duty?

We are an Australian business registered for GST in Australia (ABN 62 055 404 843).
If your order is being shipped to anywhere within Australia there will be no more to pay.
If your order is being shipped to a country other than Australia then VAT and Import Duty laws vary from country to country.
We recommend that you learn about the VAT / Import Duty laws in your country so that you will know in advance if any VAT / Import Duty could be applied.
Any Import Duty or VAT that is applied on orders shipped to countries other than Australia is the responsibility of the Buyer.

Do you include any price information inside your parcels?

No, we do not include any price information inside our parcels.
But the order value is declared on the outside of your parcel.
This is required by law and it is to comply with the various Customs requirements around the world.

Can I have my order shipped to a different address?

Yes you can.
When you check out your order just tick the box “Ship to a different address” on the checkout page and enter the different shipping address there.
This is particularly useful if you are placing the order as a gift for someone else.

Can I have the order shipped to a gift recipient?

Yes you can.
When you check out your order tick the box “Ship to a different address” on the checkout page and enter the gift recipient’s address there as the shipping address.
This is particularly useful if you are placing the order as a gift for someone else.

Can I place an order by phone or by email?

We are very sorry but we cannot accept orders by phone or by email.
All orders must be placed via the website because this is where our payment facilities are installed. We do not have payment facilities outside of our website.

Do I have to register an account to order from you?

No, you do not.
On the checkout page there is a box that you may tick to create an account but that is optional.
You may place orders as a guest on our website without the need to create an account.

Why do you need my telephone number on checkout?

We only need your telephone number for the carrier or your local postal service.
They need your telephone number in case there is any difficulty with delivering your order.
Please rest assured that we will never telephone you and we will never send you any unsolicited marketing materials to your phone.

I have a coupon / voucher code. How do I use it?

When you check out your order, at the top of the checkout page there is the area “Have a coupon? Click here to enter your code”.
If you have a Coupon / Voucher Code then click on “Click here to enter your code”, enter the Coupon code and click “Apply Coupon”.
The discount on the Coupon will be automatically applied to your order.

Help! I registered an account but I forgot my password.

If you previously registered an account but you have forgotten your password there is an option to reset it and create a new one.
Below the login area click on the link “Forgot your password?” and enter your username or your email address there.
An email will be then sent to your email address containing a link for you to create a new password of your choice.

If an item is out of stock, can I still order it?

Our website does not accept orders for ‘out of stock’ items.
That is because more stock may occasionally take longer that expected to arrive.
Our website only accepts orders for products that are currently in stock to avoid disappointments.

How do I know that you received my order?

After you check out your order and process your payment the checkout process is complete.
You will receive an email shortly after that confirming that we have received your order.

What if I want to cancel or change my order?

Please contact us as soon as possible via the “Contact” tab on this website if you need to cancel or amend an order and let us know the order number that you want to cancel or amend.
We cannot cancel or amend orders that have already been picked at our warehouse or orders that have already been shipped, but we will of course do our very best to help whenever we can.

What is your returns policy?

1. Returns are accepted within 30 days from delivery.
2. Return shipping is at Buyer’s expense.
3. You must contact us first within 30 days from delivery and obtain a Return Authorization.
4. Items must be returned still unopened and unused.
5. A refund will not be issued if item is returned opened and/or used.
6. Gift Cards, Downloadable or Digital products can’t be returned.
7. Health, Beauty and Personal Care products can’t be returned for health reasons.
8. A 20% re-stocking charge will be deducted from the refund of returned orders to help cover our original shipping costs.

What are your Returns Terms & Conditions?

1. You must contact us first within 30 days from delivery and obtain a Return Authorization.
2. Return shipping is at Buyer’s expense.
3. Gift Cards, Downloadable or Digital products can’t be returned.
4. Health, Beauty and Personal Care products can’t be returned for health reasons.
5. Items must be returned unopened and unused, in their original condition and in their original packaging.
6. Any accessories, adaptors, manuals, etc, must be returned.
7. Refund not issued for any items that arrive damaged in transit.
8. 20% restocking fee is deducted from refund of returned orders to cover our original shipping costs.

How do I return my order?

If you need to return an order please complete and submit the Return Request Form in the ‘Returns’ tab on this website.
You will receive a response as soon as possible, usually within 24 hrs.
If the order qualifies for a return, our response will also include your Return Authorization, your return details and the terms & conditions of your return.

Where do I return my order to?

When you receive your Return Authorization it will include your return terms and conditions and the return address.
The return address is, at our sole discretion, either our address in Australia or the address that the order was originally shipped from.

Can I return my order in store?

We are an online business only and returns cannot me made anywhere in store. All returns must be shipped back either by post or by another carrier.

When will I be refunded for my return?

Once we received your return, we will process it as soon as possible.
If it was authorized and it meets the conditions of your Return Authorization, a refund will be applied within a few business days to go back to your credit card or other original payment method.
Refunds can only be issued after your return has been received back and processed by the warehouse to ensure and to verify that your return meets the conditions of your Return Authorization.
We will inform you once we receive and process your return.

What if my order is returned to sender?

When we receive your order back returned to sender, we will inform you once we have received and processed the return to sender.
A refund will be applied within a few business days to go back to your credit card or other original payment method.
A 20% re-stocking charge will be deducted from the refund on orders that are returned to sender because of Customs, incorrect address, unsuccessful delivery after a delivery attempt, refused delivery, or any other delivery issue at the receiver’s end.

Any other questions?

If your question was not listed here please contact us via the “Contact” tab on this website.
We will reply as soon as possible and usually within 24 hours.
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