Returns

Returns Policy.

1. Returns are accepted within 30 days from delivery.
2. Return shipping is at Buyer’s expense.
3. You must contact us first within 30 days from delivery and obtain a Return Authorization.
4. Items must be returned still unopened and unused.
5. A refund will not be issued if item is returned opened and/or used.
6. Gift Cards, Downloadable or Digital products can’t be returned.
7. Health, Beauty and Personal Care products can’t be returned for health reasons.
8. A 20% re-stocking charge will be deducted from the refund of returned orders to help cover our original shipping costs.

Returns Terms & Conditions.

1. You must contact us first within 30 days from delivery and obtain a Return Authorization.
2. Return shipping is at Buyer’s expense.
3. Gift Cards, Downloadable or Digital products can’t be returned.
4. Health, Beauty and Personal Care products can’t be returned for health reasons.
5. Items must be returned unopened and unused, in their original condition and in their original packaging.
6. Any accessories, adapters, manuals, etc, must be returned.
7. Refund not issued for any items that arrive damaged in transit.
8. A 20% re-stocking charge will be deducted from the refund of returned orders to help cover our original shipping costs.

How to return an order.

If you need to return an order please complete and submit the Return Request Form below.
You will receive a response as soon as possible, usually within 24 hrs.
If the order qualifies for a return, our response will also include your Return Authorization, your return details and the terms & conditions of your return.

Where to return an order to.

When you receive your Return Authorization it will include your return terms and conditions and the return address.
The return address is, at our sole discretion, either our address in Australia or the address that the order was originally shipped from.

Returning an order in store.

We are an online business only and returns cannot me made in store anywhere. All returns must be shipped back either by post or by another carrier of your choosing.

When you will be refunded.

Once we received your return, we will process it as soon as possible.
If it was authorized and it meets the conditions of your Return Authorization, a refund will be applied within a few business days to go back to your credit card or your other original payment method.
Refunds can only be issued after your return has been received back and processed by the warehouse to ensure and to verify that your return meets the conditions of your Return Authorization.
We will inform you once we receive and process your return.

Returns to sender.

A 20% re-stocking charge will be deducted from the refund on orders that are returned to sender because of Customs, incorrect address, unsuccessful delivery after a delivery attempt, refused delivery, or any other delivery issue at the receiver’s end – and that is to help cover our original shipping costs.
We will inform you once we receive and process your return to sender.

Any other questions?

If you ever have any questions about your return please contact us via the “Contact” tab on this website. We will reply as soon as possible and usually within 24 hrs.

 

RETURN REQUEST FORM:

 

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