Returns

Returns Policy.

1. Returns are accepted within 30 days;
2. Return shipping is at Buyer’s expense;
3. You must contact us within 30 days and obtain a Return Authorization;
4. Items must be returned unopened/unused and still in original packaging;
5. Refunds cannot not be issued if items are returned opened and/or used;
6. Refunds cannot be issued for items that arrive damaged in transit;
7. A 10% re-stocking fee is deducted from refunds of returned items;
8. The original shipping charge is not refundable.

How to return an order.

To return an order please complete and submit the Return Request Form below. You will receive a response as soon as possible, usually within 24 hrs. If the order is eligible for return, our response will also include your Return Authorization, the return address details and the terms & conditions of your return.

Where to return an order to.

When you receive your Return Authorization it will also include the return address details. The return address is usually our orginal shipping address in Australia.

Returning an order in store.

We are an online business only and all returns must be shipped back either by post or other carrier of the Buyer’s choice.

When you will be refunded.

Once we received your return, we will process it within 3 business days. If it was an Authorized Return and it meets the terms of your Return Authorization, a refund will then be applied promptly back into your credit card or your other original payment method. Refunds can only be issued after your return has been received and processed by our warehouse verify that your return meets the terms of your Return Authorization. We will inform you once we receive and process your return.

Returns to sender.

If your order is returned to sender, we will inform you once we have received and processed the return. A refund will be applied within 3 business days back into your credit card or your other original payment method. A 10% re-stocking fee is deducted from refunds of orders that are returned to sender because of Customs, incorrect shipping address provided, unsuccessful delivery after delivery attempt, refused delivery, or any other delivery issue at the receiver’s end. The original shipping charge is also not refundable.

Any other questions?

If you ever have any questions about your return please contact us via the “Contact” tab on this website. We will reply as soon as possible and usually within 24 hrs.
RETURN REQUEST FORM: